Position Description:

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The ACCOUNT MANAGER is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the ACCOUNT MANAGER will build relationships with clients to encourage new and repeat business opportunities.

Responsibilities:

  • Responsible for all existing client communications, conflict resolution, and compliance of programs.
  • Reviews all maintenance programs to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Management team or Sales person of any problems that may arise.
  • Create proposals and/or proper paperwork for new work for an existing client.
  • Assist administration with payment collections.
  • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Aware and in pursuit of opportunities for account growth and new business, involving the Management team, Sales, and Operations Managers.
  • Communicates the client’s goals and represent the client’s interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Reports to the Director of Operations, providing regular input on all account activity, including status and site visit reports on a weekly basis.

Requirements:

  • Account Management skills required in order to create, maintain and enhance customer relationships
  • Account/project management experience
  • Extremely detail oriented
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction

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